We are excited to welcome former Movement Mortgage customers to our family!
Here’s a CLOSER Look at the loan transfer process
If you received a letter from Movement Mortgage stating that your loan will be transferring to RoundPoint, please review the below transfer process for more details. Your letter will indicate the date of your transfer.
Transfer Steps
STEP 1:
Movement Mortgage sends you a goodbye letter informing you of the transfer. During this timeframe, you may also have received a welcome email from RoundPoint explaining the next steps.
Dates:
STEP 2:
Your loan has transferred to RoundPoint and we begin the setup process.
Dates:
STEP 3:
You may receive a welcome call from RoundPoint. We use this as an opportunity to review the transfer and answer any questions you may have.
Please note: You will NOT be able to set up your online account until the setup process is complete. This process can take up to seven business days.
Dates:
STEP 4:
Keep an eye out for a welcome letter and an email from RoundPoint that will include your new account information. We'll also mail your first RoundPoint billing statement at this time.
Dates:
Complete the Essential Actions listed below:
1. Download the RoundPoint Mobile App
2. Register your Servicing Digital account
a. Enroll in Paperless Statements
b. Set up your ACH payment drafts*
c. Access and update account information, and more!
*If not already signed up
Need your new RoundPoint loan number? Click here.
For most customers enrolled in autopay through Movement Mortgage, your automatic payment will continue uninterrupted.
You were notified within the Goodbye letter you received from Movement Mortgage if your automatic payments will not transfer to RoundPoint.
If you've already submitted a payment to Movement Mortgage, that’s okay! Payments made to Movement Mortgage within the first 60 days after April 1 will be sent to RoundPoint. If Movement Mortgage sends your payment to RoundPoint, we will apply the payment to your mortgage effective the date Movement Mortgage received it. Any payments made to Movement Mortgage more than 60 days after April 1 may be returned to you. If RoundPoint has not posted your payment after that time, please:
Log in to RoundPoint Mortgage Servicing LLC to make a one-time payment or set up automatic withdrawals.
This payment option is free.
Call 877.426.8805 to make a one-time payment or set up recurring payments.
PHONE (LIVE PERSON)
Call 877.426.8805 to make a one-time payment or set up recurring payments with one of our customer service representatives.
Mail a check or money order to one of the following addresses:
RoundPoint Mortgage Servicing LLC
PO Box 674150
Dallas, TX 75267-4150
RoundPoint Mortgage Servicing LLC
ATTN: Lockbox 674150
1200 East Campbell Rd, Suite 108
Richardson, TX 75081
This payment option is free.
Visit any MoneyGram location to make a same-day cash payment. When filling out the payment form, be sure to include your loan number and our receive code (7302).
A $9.50 fee will apply at Walmart.
A $9.99 fee will apply at all other MoneyGram locations.
Please visit www.moneygram.com for more information
You can use your financial institution's bill payment service to send the payment to us electronically. Don’t forget to include your RoundPoint Mortgage Servicing LLC loan number.
Note:
Some third-party bill payment services will withdraw the funds from your bank account before paying us. We’ll credit your account when we receive the payment from them.
Call 877.426.8805 to make a one-time payment or set up recurring payments with one of our customer service representatives.
Online account management made simple!
Servicing Digital is our custom-built online portal for efficient self-service.
Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More
We've got you covered!
Your insurance carrier may have already been notified of the change but we suggest you contact your insurance carrier to ensure they have the RoundPoint Mortgage Servicing LLC mortgagee clause listed below:
RoundPoint Mortgage Servicing LLC
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 10210
Daytona Beach, FL 32120-0210
Download the RoundPoint mobile app and register your Servicing Digital account for access to the following:
• We will work with your previous servicer to obtain information related to your COVID-related forbearance or workout plan as part of the service transfer.
• A RoundPoint agent will review the information and contact you right away to discuss the transition, the status of your COVID-related forbearance or workout plan, and the remaining steps to resolution.
• If you were working with your previous servicer on any of the following processes: CEMA request, partial lien release, subordination, recast, PMI removal, Insurance Claim, Successor In Interest authorization, or identity theft, please know we will work with your previous servicer to obtain related information as part of the service transfer.
• A RoundPoint agent will review the information and contact you right away to discuss the transition and the remaining steps to resolution.
Still have questions? Browse more FAQs here.